How are complaints filed?
Complaints are filed by writing a letter to TEA or by using a form available on the TEA website. Whether you write a letter or use the TEA form, you must sign it or it will not be processed as a complaint. IDEA (Individuals with Disabilities Education Act) requires that the complaint be in writing; therefore, a telephone call to TEA will not be considered a complaint. However, parents can call TEA at 1-800-252-9668 to discuss problems they are having; TEA however, will NOT consider these to be actual complaints until they receive a complaint in writing. TEA's address is:
Texas Education Agency
Division of IDEA Coordination
1701 North Congress Avenue Austin, Texas 78701
You may want to send the letter by certified mail so that you have a record of when it was received by TEA. However, you can also fax it. You must also send a copy of the complaint to the school district. In your complaint, be sure to include the name and title of the school district employee you sent the complaint to and how it was sent (hand delivery, fax or mail). Parents should keep a copy of the letter as well as copies of TEA's responses. Also, parents should keep copies of any letters that they send to the district and any letters that the district sends to them, as well as copies of all of their child's records. Parents should also keep notes about any phone conversations theyhave with TEA or district staff.